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Terms & Policy

Valid from 01.01.2019

By making a purchase via our website or in the office, you accept our Terms and Conditions

1. Tour is departing from the meeting point on 11 Mariacka street (Silesia Trip & Hotels  check in office) or from guest Hotel  at the exact time shown on your tour confirmation. Remember to arrive at the meeting point at least 10 min. before time of departure.
2. Ticket purchased in ST & H offices need to have receipt attached, which is confirmation of payment. Only ticket with receipt attached entitles to refund.
3. Before boarding the van/bus it is necessary to present ticket to the tour leader. If you are not sure which bus you should enter please come inside office on Mariacka street  11 (meeting point office).
4. For a full refund of ticket cancellation must be made a full 48 hours before tour starts. Cancellations made in less than 48 hours before departure are not entitled to a refund.
5. In case of cancellation ticket purchased in ST & H offices can be refund only in the same office.
6. If you need to make a change to your booking  (travel date/ time of departure) be aware that you need to incur additional payment in amount of 99 PLN per person.
7. It is not allowed to carry and drink hot drinks, eat (fast food, takeaway), smoke, drink alcohol on the van/bus.
8.People under the influence of alcohol or drugs can not participate in the tour. Tour leader or the van/bus driver are allowed to refuse a person under the influence to participate in the tour.
9. There is no toilet on the van/bus. In case of feeling unwell please report it immediately to the tour leader or to the van/bus driver.
10. All damages/dirtiness on the bus caused by customer are followed by financial compensation from the customer on the basis of issued invoice. When visible damage or dirtiness is noticed customer is obliged to pay compensation in amount 100 – 1000 PLN.
11. Durations of the tours are approx times which depend on conditions in the museums and traffic situation. ST & H have no liability for delays caused by any circumstances beyond its reasonable control.
12. We ask all customers to check and take all their belongings from the bus after the tour. ST & H take no responsibility for any items left on the van/bus.

13. Supplier keeps the right to cancel any tour even 45 min. before tour starts without giving reason and with full refund of costs.

Thank you for respecting terms and policy of SILESIA TRIP & HOTELS Company.

ST & H Staff

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